1) Data we collect
Contact data
Name, email, organisation, phone—when you submit forms or talk to sales.
Usage data
Pages viewed, device, browser, approximate location, and referral—via analytics.
Operational data
Bay availability, device telemetry, events. Usually non-personal; we treat it as personal when identifiable.
Support & comms
Emails, tickets, call notes, and attachments you send to us.
2) How we use data
Provide, maintain & improve services expand
Operating our APIs, dashboards, simulations, reliability and quality checks.
Support & communications expand
Responding to enquiries, troubleshooting, informing you about changes.
Security, abuse prevention & analytics expand
Logs, auditing, and metrics to protect accounts and improve performance.
Marketing (with consent where required) expand
Product news and events; you can opt out anytime.
3) Legal bases (UK/EU GDPR)
- Contract necessity
- Legitimate interests (e.g., security, product improvement)
- Consent (where required)
- Legal obligation
5) International transfers
When data is transferred outside the UK/EEA, we use appropriate safeguards such as Standard Contractual Clauses.
6) Data retention
We retain personal data only as long as necessary for the purposes above, then delete or anonymise it according to our schedules and obligations.
8) Security
We apply appropriate technical and organisational measures such as encryption-in-transit, role-based access, monitoring, and regular reviews. No method is 100% secure.
9) Children
Our services are not directed to children under 16, and we do not knowingly collect their personal data.
10) Changes to this policy
We may update this policy from time to time. We’ll update the date above and, where appropriate, provide additional notice.
11) Your rights
Access & correction
Request a copy of your data or ask us to fix inaccuracies.
Deletion & restriction
Ask us to delete data or limit how it’s used.
Objection & portability
Object to certain uses or request your data in a portable format.
Consent
Withdraw consent at any time where processing relies on it.
To exercise rights, you may also complain to your local regulator (e.g., UK ICO).
12) Contact us
KerbSense Ltd
71–75 Shelton Street, London, WC2H 9HQ
Email: contact@kerbsense.com